Troubleshooting

Pump problems



Pump is very noisy when it runs

Possible Cause

Recommended Action

 


Water level may be too low

Fill the spa with water level at 4 to 6 inches from the top.

 


The filter cartridge may be dirty

Clean or replace the filter

 


The pump may have airlock

Remove airlock by priming the pump

 


Wall suction or skimmer may be blocked

Remove blockage by cleaning wall suction or skimmer

 


Gate valves are closed

Open the gate valves.
warning.gif
WARNING

Never operate your spa with the gate valves closed!
 


There may be an air leak in the suction line

Contact your dealer for service

 


There is debris inside the pump

Contact your sealer for service

 


Motor is worn out or damaged

Noise may be a sign of damage or age. After you have tried all other troubleshooting, contact your dealer for service

 




 

Pump turns off during operation




Possible Cause

Recommended Action

 


Automatic timer has completed its cycle

Press JETS or JETS 1 button to start the cycle again

 


Pump has overheated due to the vents on the equipment door being blocked

Make sure the front of the spa is not blocked to allow air flow

 


The pump may be defective

Contact your dealer for assistance

 




 

Pump has a burning smell while running




Possible Cause

Recommended Action

 


Motor bearing are worn or damaged

Contact your sealer for service

 




 

Pump is not running




Possible Cause

Recommended Action

 


Pump has overheated

Let pump cool for an hour and try operating the spa for a shorter time

 


Spa power may be turned off

Restore power

 


GFCI breaker for the spa has tripped

Reset the breaker

 


Pump is in overload condition

Pump will reset automatically. If this persists, contact your dealer

 




 

Pump runs constantly — will not shut off




Possible Cause

Recommended Action

 


There may be a problem with the circuit board.

Contact your dealer.