Troubleshooting Your Spa

Troubleshooting Troubleshooting Troubleshooting

Troubleshooting

If you are experiencing a problem with your spa, before you call Customer Service, you may be able to resolve it yourself by following these troubleshooting steps.

There are many problems spa owners can identify and resolve themselves. This troubleshooting guide will help you with many common problems and may save you a service call. We don’t expect spa owners to be technicians, so everything contained in this guide is non-technical and does not involve tools. You will never be asked to do something that will void your warranty. You may not be able to resolve every problem your spa may have. When that happens, you will be advised to call for service.

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If your spa is under warranty, you must have all service performed by a qualified spa service tech or you will void your warranty.

Before you make repairs to your spa, check that it’s still under warranty. If it is, and it’s a part that’s covered by the warranty, you should call your spa dealer to schedule service. Some parts are not covered under the warranty, particularly wearable parts such as jet inserts and lights. For more information on what parts are covered by the warranty, refer to the spa warranties page on this site.

Message on the control panel

A message on the control panel may indicate a problem.

Note: The message troubleshooting shown here applies to Cal Spa control panels built in 2013 and earlier. Beginning with the 2014 product line, Cal Spa control panels display different message codes. For a description of these message codes, see the owner’s manual.

Problems starting up

Note: The priming procedure described here applies to Cal Spas built in 2013 and earlier. Beginning with the 2014 product line, Cal Spas pumps have a different method of priming. See the 2014 owner’s manual for a full description.

Power and electrical problems

Note: The priming procedure described here applies to Cal Spas built in 2013 and earlier. Beginning with the 2014 product line, Cal Spas pumps have a different method of priming. See the 2014 owner’s manual for a full description.

Heat problems

Jet problems

Water pressure problems

Pump problems

Air stream problems

Water quality problems

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Own a Traditional Spa With Modern Technology | PZ-511R

The PZ-511R Patio Round Spa from Cal Spas is a 6-person Hot Tub with 11 Jets. The shape is traditional and the dimensions of the PZ-511R are 78inx36in which is big enough to move around comfortably and the perfect height to step right in. This model fits perfectly on any niche of the patio!

Modern Features Include:
• Plug N Play Cord
• Intuitive Oval Topside Control
• 5in LED Spa Light with various modes
• 5kW Titanium Heater

Originally Hot Tubs were built out of wood in the shape of a circle. Through time, the wood started creating issues and manufacturers started creating solutions. Cal Spas is an American Manufacturer that builds each spa with perfection in mind. The shell is made from high-quality Acrylic with the choice of High Gloss White or Sterling Silver. Equipped with 10 Stainless Steel Exclusive Candy Cane Jets and 1 Whirlpool Jet. The PZ-511R operates at the voltage of 110V, which means you don’t need an electrician and you can plug the spa in to begin the hydrotherapy session. Intuitively change the spa functions with the Whisper Power Unit Oval Topside Control. You are able to manage the spa’s jets and cleaning cycles with ease. Keep a clear conscience with the 50 sq. ft. Bio-Clean Teleweir Filter for 100% water clarity. Other options for water clarity are available such as Pure Silk Ozonator with Mazzie Injector and Mixing Chamber and the Hybrid Sanitizing System. The PZ-511R from Cal Spas is built for decades to come using Thermo-Shield Insulation and a Pressure Treated Cabinet Frame. The Cabinet Panels come with a Cal Spas Premium Badge and is available in the colors Mahogany, Smoke, and mist. Choose a Gray or Slate Spa cover to match.